POLICIES,  PROCEDURES, TERMS & CONDITIONS

At True Path Consulting and/or Traci Trimble, PhD client service is the cornerstone to growing and developing our business. To set the best possible expectation for both of us please get familiar with our policies, procedures, terms & conditions.

Privacy Policy

PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING ANY OF THE FOLLOWING BRANDS, INCLUDING THIS SITE:

  • Traci Trimble, Phd; TraciTrimble.ca; Traci Trimble.com
  • Soul Healing Protocol Members Hub; Self Awareness without Judgement Members Hub; From HURT to HEAL Members Hub
  • Facebook Pages – Traci Trimble; Traci Trimble, PhD
  • Facebook Groups – Soul Healing Protocol with Traci Trimble, PhD; Self Awareness without Judgement with Traci Trimble, PhD; Soul Healing Circle with Traci Trimble; PhD, Self Mastery with Traci Trimble, PhD

All users of this site and the above sites agree that access to and use of is subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site or any of the above sites.

PRIVACY POLICY

This page informs you of our policies regarding the collection, use and disclosure of Personal Information we receive from users of the following Site. We use your Personal Information only for providing and improving the Site. By using the Site, you agree to the collection and use of information in accordance with this policy.

WHAT IS CONSIDERED PERSONAL INFORMATION?

Personal information refers to information such as your name, address, email address, geographic location, purchase history, gender, date of birth, credit card information and browsing habits on our site.

WHAT INFORMATION DO WE COLLECT?

We collect information from you when you register for a program and/or event, place an order, enter a contest or sweepstakes, respond to a survey or communication such as e-mail, or participate in another site feature.

When ordering or registering, we may ask you for your name, e-mail address, mailing address, phone number, credit card information or other information. 

You may, however, visit some of our site(s) anonymously.

We also collect information about gift recipients so that we can fulfill the gift purchase.

Like many websites, we use cookies to enhance your experience and gather information about visitors and visits to our websites. Please refer to the do we use cookies section below for information about cookies and how we use them.

WE MAY PROCESS THE FOLLOWING CATEGORIES OF PERSONAL DATA ABOUT YOU:

  • Communication Data that includes any communication that you send to us whether that be through the contact form on our website, through email, text, social media messaging, social media posting or any other communication that you send us. We process this data for the purposes of communicating with you, for record keeping and for the establishment, pursuance or defence of legal claims. Our lawful ground for this processing is our legitimate interests which in this case are to reply to communications sent to us, to keep records and to establish, pursue or defend legal claims.
  • Customer Data that includes data relating to any purchases of goods and/or services such as your name, title, billing address, delivery address email address, phone number, contact details, purchase details and your card details. We process this data to supply the goods and/or services you have purchased and to keep records of such transactions. Our lawful ground for this processing is the performance of a contract between you and us and/or taking steps at your request to enter into such a contract.
  • User Data that includes data about how you use our website and any online services together with any data that you post for publication on our website or through other online services. We process this data to operate our website and ensure relevant content is provided to you, to ensure the security of our website, to maintain back- ups of our website and/or databases and to enable publication and administration of our website, other online services and business. Our lawful ground for this processing is our legitimate interests which in this case are to enable us to properly administer our website and our business.
  • Technical Data that includes data about your use of our website and online services such as your IP address, your login data, details about your browser, length of visit to pages on our website, page views and navigation paths, details about the number of times you use our website, time zone settings and other technology on the devices you use to access our website. The source of this data is from our analytics tracking system. We process this data to analyse your use of our website and other online services, to administer and protect our business and website, to deliver relevant website content and advertisements to you and to understand the effectiveness of our advertising. Our lawful ground for this processing is our legitimate interests which in this case are to enable us to properly administer our website and our business and to grow our business and to decide our marketing strategy.
  • Marketing Data that includes data about your preferences in receiving marketing from us and our third parties and your communication preferences. We process this data to enable you to partake in our promotions such as sales offers, affiliate offers, free contests with give-aways, to deliver relevant website content and advertisements to you and measure or understand the effectiveness of this advertising. Our lawful ground for this processing is our legitimate interests which in this case are to study how customers use our products/services, to develop them, to grow our business and to decide our marketing strategy.
  • We may use Customer Data, User Data, Technical Data and Marketing Data to deliver relevant website content and advertisements to you (including Facebook adverts or other display advertisements) and to measure or understand the effectiveness of the advertising we serve you. Our lawful ground for this processing is legitimate interests which is to grow our business. We may also use such data to send other marketing communications to you. Our lawful ground for this processing is either consent or legitimate interests (namely to grow our business).

SENSITIVE DATA

We do not collect any Sensitive Data about you. Sensitive data refers to data that includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data. We do not collect any information about criminal convictions and offences.

MARKETING COMMUNICATIONS

Our lawful ground of processing your personal data to send you marketing communications is either your consent or our legitimate interests (namely to grow our business).

Under the Privacy and Electronic Communications Regulations, we may send you marketing communications from us if (i) you made a purchase or asked for information from us about our goods or services or (ii) you agreed to receive marketing communications and in each case you have not opted out of receiving such communications since. Under these regulations, if you are a limited company, we may send you marketing emails without your consent. However you can still opt out of receiving marketing emails from us at any time.

You can ask us or third parties to stop sending you marketing messages at any time simply by unsubscribing from emails via the unsubscribe button which can be found at the bottom of each marketing piece or by sending support@tracitrimble.ca an email with your request to stop receiving emails.

If you opt out of receiving marketing communications this opt-out does not apply to personal data provided as a result of other transactions, such as purchases, warranty registrations etc.

DISCLOSURE OF YOUR PERSONAL DATA:

We may have to share your personal data with the parties set out below:

  • Service providers who provide IT and system administration services.
  • Professional advisers including our professional associations, lawyers, bankers, auditors and insurers.
  • Government bodies that require us to report processing activities.
  • 3rd party technology platforms and advertisers that support the running and growth of True Path Consulting and or Traci Trimble, PhD

We require all third parties to whom we transfer your data to respect the security of your personal data and to treat it in accordance with the law. We only allow such third parties to process your personal data for specified purposes and in accordance with our instructions.

HOW DO WE USE YOUR INFORMATION?

We may use the information we collect from you when you register, purchase products, enter a contest or promotion, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

To personalize your site experience and to allow us to deliver the type of content and product offerings in which you are most interested.

To allow us to better service you in responding to your customer service requests. To quickly process your transactions.

To administer a contest, promotion, survey or other site feature.

If you have opted-in to receive our email newsletter, free challenges, or a free ebook, we will send you educational and marketing emails.

If you would no longer like to receive promotional email from us, please refer to the “How can you opt-out, remove or modify information you have provided to us?” section below.

If you have not opted-in to receive email newsletters, you will not receive these emails.

Visitors who register or participate in other site features such as marketing programs and ‘members-only’ content will be given a choice whether they would like to be on our email list and receive e-mail communications from us.

DATA SECURITY

We have put in place security measures to prevent your personal data from being accidentally lost, used, altered, disclosed, or accessed without authorisation. We also allow access to your personal data only to those employees and partners who have a business need to know such data. They will only process your personal data on our instructions and they must keep it confidential.

We have procedures in place to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach if we are legally required to.

DATA RETENTION

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

When deciding what the correct time is to keep the data for we look at its amount, nature and sensitivity, potential risk of harm from unauthorised use or disclosure, the processing purposes, if these can be achieved by other means and legal requirements.

For tax purposes the law requires us to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for seven years after they stop being customers.

In some circumstances we may anonymise your personal data for research or statistical purposes in which case we may use this information indefinitely without further notice to you.

COOKIES

As you browse True Path Consulting and/or Traci Trimble and/or Traci Trimble, PhD, advertising cookies will be placed on your computer so that we can understand what you are interested in. Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer’s hard drive. To opt out of cookies, find and select the settings tab of your internet browser and click “block third party cookies and site data” or de-select the “accept cookies” box.

ORDERING PRODUCTS ON OUR SITE

We will request information from you on our order forms for purchase of products. To buy from us, you must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill your orders. If we have trouble processing an order, we’ll use this information to contact you.

HOW DO WE PROTECT VISITOR INFORMATION?

We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. When you place orders or access your personal information, we offer the use of a secure server. All sensitive/credit information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases to be only accessed as stated above.

DO WE DISCLOSE THE INFORMATION WE COLLECT TO OUTSIDE PARTIES?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice, except as described below. It does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property, or safety.

However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

HOW CAN YOU OPT-OUT, REMOVE OR MODIFY INFORMATION YOU HAVE PROVIDED TO US?

To modify your email subscriptions, you can find an unsubscribe link at the bottom of each email. Please note that due to email production schedules you may receive any emails already in production. Please note that we may maintain information about an individual sales transaction in order to service that transaction and for record keeping.

THIRD PARTY LINKS

In an attempt to provide you with increased value, we may include third party links on our site. These linked sites have separate and independent privacy policies. We, therefore, have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these linked sites (including if a specific link does not work).

YOUR ACCESS TO AND CONTROL OVER INFORMATION

You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:

  • See what data we have about you, if any.
  • Change/correct any data we have about you.
  • Have us delete any data we have about you.
  • Express any concern you have about our use of your data.

CHANGES TO OUR POLICY

If we decide to change our privacy policy, we will post those changes on this page. Policy changes will apply only to information collected after the date of the change. This policy was last modified on August 14, 2020.

ONLINE PRIVACY POLICY

This privacy policy refers only to information collected through our websites, and social media.  It does not apply to information collected in person at events, coaching calls or private one-on-one sessions

YOUR CONSENT

In using our site, you agree to our privacy policy.

QUESTIONS AND FEEDBACK

We welcome your questions, comments, and concerns about privacy. Please send us any and all feedback pertaining to privacy, or any other issue via email HERE 

We thank you in advance for your understanding and co-operation.

Terms & Conditions

PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING ANY OF THE FOLLOWING BRANDS, INCLUDING THIS SITE:

  • Traci Trimble, Phd; TraciTrimble.ca; Traci Trimble.com
  • Soul Healing Protocol Members Hub; Self Awareness without Judgement Members Hub; From HURT to HEAL Members Hub
  • Facebook Pages – Traci Trimble; Traci Trimble, PhD
  • Facebook Groups – Soul Healing Protocol with Traci Trimble, PhD; Self Awareness without Judgement with Traci Trimble, PhD; Soul Healing Circle with Traci Trimble; PhD, Self Mastery with Traci Trimble, PhD

All users of this site and the above sites agree that access to and use of is subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site or any of the above sites.

TERMS AND CONDITIONS

The Website Standard Terms And Conditions contained herein on this webpage, shall govern your use of this Website, including all pages within this Website (collectively referred to herein below as this “Website”). These Terms apply in full force and effect to your use of this Website and by using this Website, you expressly accept all terms and conditions contained herein in full. You must not use this Website, if you have any objection to any of these Website Standard Terms And Conditions.

COPYRIGHT

The entire content included in this Website including but not limited to text, graphics or code is copyrighted as a collective work under the Canadian and other copyright laws, and is the property of True Path Consulting and/or Traci Trimble, PhD. The collective work includes works that are licensed to True Path Consulting and/or Traci Trimble, PhD., ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this Website for the sole purpose of placing an order with True Path Consulting and/or Traci Trimble, PhD., or purchasing products from True Path Consulting and/or Traci Trimble, PhD.

You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the Website solely for your own non-commercial use, or to place an order with True Path Consulting and/or Traci Trimble, PhD. or to purchase True Path Consulting and/or Traci Trimble, PhD. products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this Website is strictly prohibited, unless authorized by True Path Consulting and/or Traci Trimble, PhD. You further agree not to change or delete any proprietary notices from materials downloaded from the Website.

TRADEMARKS

All trademarks, service marks and trade names of True Path Consulting and/or Traci Trimble, PhD. used on the Website are trademarks or registered trademarks of True Path Consulting and/or Traci Trimble, PhD.

WARRANTY DISCLAIMER

This Website and the materials and products on this Website are provided “as is” and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, True Path Consulting and/or Traci Trimble, PhD. disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. True Path Consulting and/or Traci Trimble, PhD. does not represent or warrant that the functions contained in the Website will be uninterrupted or error-free, that the defects will be corrected, or that this Website or the server that makes the Website available are free of viruses or other harmful components. True Path Consulting and/or Traci Trimble, PhD. does not make any warranties or representations regarding the use of the materials in this Website in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.

LIMITATION OF LIABILITY

True Path Consulting and/or Traci Trimble, PhD. shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this Website or the performance of the products, even if True Path Consulting and/or Traci Trimble, PhD. has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.

FOR EDUCATIONAL AND INFORMATIONAL PURPOSES ONLY

The information provided in or through this Website and all sites linked to True Path Consulting and/or Traci Trimble, PhD is for educational and informational purposes only and solely as a self-help tool for your own use.

NOT LEGAL, MEDICAL NOR FINANCIAL ADVICE

True Path Consulting and/or Traci Trimble, PhD, and it’s associates, employees and consultants are not medical professionals, attorneys, accountants or financial advisors, nor are we holding ourselves out to be. The information contained in this Website is not intended to be a substitute for legal or financial advice that can be provided by your own medical physician, attorney, accountant, and/or financial advisor. Although care has been taken in preparing the information provided to you, we cannot be held responsible for any errors or omissions, and I accept no liability whatsoever for any loss or damage you may incur. Always seek medical, financial and/or legal counsel relating to your specific circumstances as needed for any and all questions and concerns you now have, or may have in the future. You agree that the information on our Website is not legal or financial advice.

PERSONAL RESPONSIBILITY

You aim to accurately represent the information provided to us on or through our Website. You acknowledge that you are participating voluntarily in using our Website and that you are solely and personally responsible for your choices, actions and results, now and in the future. You accept full responsibility for the consequences of your use, or non-use, of any information provided on or through this Website, and you agree to use your own judgment and due diligence before implementing any idea, suggestion or recommendation from our Website to your life, family or business.

CODE OF CONDUCT

You may not use True Path Consulting and/or Traci Trimble, PhD for any illegal or unauthorized purpose. In addition to the laws of the Province of Ontario, Canada, you also agree to comply with all local laws that apply to your use of the Website. You may not use the Website in any manner which could disable, overburden, damage, or impair the Website, or interfere with any other party’s use and enjoyment of the Website. You agree that you are responsible for your own conduct and communications while using the Website and for any consequences of that use. You agree that when using the Website, you will not post or upload any inappropriate, promotional, defamatory, destructive, obscene, or unlawful content; defame, abuse, harass, or otherwise violate the legal rights (such as rights of privacy and publicity) of others or upload dangerous or harmful files. True Path Consulting and/or Traci Trimble, PhD reserves the right to remove individuals from our community in instances of misconduct.

NO GUARANTEES

True Path Consulting and/or Traci Trimble, PhD is dedicated to support and assist you in reaching your own goals, but your success depends primarily on your own effort, motivation, commitment and follow-through. True Path Consulting and/or Traci Trimble, PhD. cannot predict and does not guarantee that you will attain a particular result, and you accept and understand that results differ for each individual. Each individual’s results depend on his or her unique background, dedication, desire, motivation, actions, and numerous other factors. You fully agree that there are no guarantees as to the specific outcome or results you can expect from using the information you receive on or through this Website.

PURCHASES AND SUBSCRIPTIONS

If you wish to purchase any product or service made available through the Website (“Purchase”), you may be asked to supply certain information relevant to your Purchase including, without limitation, your name, phone number, email address, physical address, credit card information and geographic location. Please view our Privacy Policy for more information on how we use your personal information. Some parts of the Service are billed on a subscription basis as outlined on the sales and check out pages of the product. You will be billed in advance on a recurring basis as per the subscription agreement.

INDEMNIFICATION AND RELEASE OF CLAIMS

You hereby fully and completely hold harmless, indemnify and release True Path Consulting and/or Traci Trimble, PhD. and any of its agents, consultants, affiliates, team members, joint venture partners, employees, shareholders, directors, staff, team members, or anyone otherwise affiliated with the business from any and all causes of action, allegations, suits, claims, damages, or demands whatsoever, in law or equity, that may arise in the past, present or future that is in any way related to our Website.

 

ERRORS AND OMISSIONS

Although every effort is made to ensure the accuracy of information shared on or through this Website, the information may inadvertently contain inaccuracies or typographical errors. You agree that True Path Consulting and/or Traci Trimble, PhD. is not responsible for the views, opinions, or accuracy of facts referenced on or through the Website, or of those of any other individual or company affiliated with our business or Lori Kennedy in any way. Because scientific, technology and business practices are constantly evolving, you agree that True Path Consulting and/or Traci Trimble, PhD. is not responsible for the accuracy of our Website, or for any errors or omissions that may occur.

NO ENDORSEMENT

References or links in our Website to the information, opinions, advice, programs, products or services of any other individual, business or entity does not constitute our formal endorsement. True Path Consulting and/or Traci Trimble, PhD. is merely sharing information for your own self-help. True Path Consulting and/or Traci Trimble, PhD. is not responsible for the Website content, blogs, e-mails, videos, social media, programs, products and/or services of any other person, business or entity that may be linked or referenced in our Website. Conversely, should our Website link appear in any other individuals, businesses or entities Website, program, product or services, it does not constitute our formal endorsement of them, their business or their Website either.

AFFILIATES

From time to time, we may promote, affiliate with, or partner with other individuals or businesses whose programs, products and services align with mine. There may be instances when we promote, market, share or sell programs, products or services for other partners and in exchange we may receive financial compensation or other rewards. True Path Consulting and/or Traci Trimble, PhD is highly selective and only promotes the partners whose programs, products and/or services we respect. At the same time, you agree that any such promotion or marketing does not serve as any form of endorsement whatsoever. You are still required to use your own judgment to determine that any such program, product or service is appropriate for you. You are assuming all risks, and you agree that True Path Consulting and/or Traci Trimble, PhD. is not liable in any way for any program, product or service that I may promote, market, share or sell on or through our Website.

VARIATION

True Path Consulting and/or Traci Trimble, PhD shall have the right in its absolute discretion at any time and without notice to amend, remove or vary the Services and/or any page of this Website.

COMPLAINTS

True Path Consulting and/or Traci Trimble, PhD offers support to our clients and a complaints handling procedure which we will use to try to resolve disputes when they first arise, with a solution that is mutually agreeable to both the client and True Path Consulting and/or Traci Trimble, PhD. Please let us know if you have any complaints or comments HERE 

SEVERABILITY

If any provision of these Terms is found to be unenforceable or invalid under any applicable law, such unenforceability or invalidity shall not render these Terms unenforceable or invalid as a whole, and such provisions shall be deleted without affecting the remaining provisions herein.

ENTIRE AGREEMENT

These Terms, including any legal notices and disclaimers contained on this Website, constitute the entire agreement between True Path Consulting and/or Traci Trimble, PhD and you in relation to your use of this Website, and supersede all prior agreements and understandings with respect to the same. By using our Website you are agreeing to all parts of the above Disclaimer. If you have any questions about this Disclaimer, please contact HERE 

We thank you in advance for your understanding and co-operation.

Medical Disclaimer

Medical Disclaimers 

The intent of any information provided by True Path Consulting and/or Traci Trimble, PhD is NOT to be confused with medical advice. Traci, nor her team are medical physicians.  Nothing written, spoken or implied is to be considered a diagnosis, nor is it a prescription.

Traci is a Metaphysician, Reiki Master Teacher and Bio-energetic Therapist operating as a Doctor of Energy Medicine – registered with the Natural Health Practitioners of Canada. She is also an ordained Minister and is currently in good standing with the International Metaphysical Ministry.  The program coaches may or may not be registered with either of these associations but will have their own credentials. 

See these at www.TraciTrimble.ca/team

Guarantee

Guarantee
Due to the nature of the services, programS and events offered by True Path Consulting and/or Traci Trimble, PhD it is next to impossible to guarantee success.  However, if you follow the instructions, do your own work honestly, commit to the process and seek support where it is offered you will experience life altering results from this “work”.

Refunds, Credits & Extensions

Refunds, Credits and Extensions

You must pre-register for all True Path Consulting and/or Traci Trimble, PhD services, programs and events online. Therefore advanced payment is required. It is important to understand our cancellation policy before requesting a refund or extension.

We accept email money transfer, Visa, MasterCard, Amex and PayPal (and debit through PayPal).  All prices are in Canadian dollars.  Any refund will be processed in exactly the same way it was received.

Refund Opportunities
There are limited-time opportunities for refunds depending on the specific purchase, specific action/inaction and the factor of time. The details are as follows:

Content Hub based Programs
Due to the fact that Hub content-based programs release all components to you immediately upon payment, you then have everything that you paid for and/or require for your basic program experience.  Therefore, there are LIMITED time opportunities for a refund including but not limited to the following:

If you have (a) not logged into the content hub AND (b) no more than 7 days have expired then a full refund, minus $125 CAD (payment processing fees, administrative fee) will be provided according to our official refund policy (see below)

OR

If you have signed into the content hub yet no more than 3 hours has expired then a full refund will be provided according to our official refund policy (see below)

There are no exceptions to the following rules, however, see “Extensions” for potential loopholes. 

Membership Community
Membership is based on a monthly autopay fee; for example, a payment is scheduled to come off of the form of payment used when registering to become a member.  The fee depends on your membership level of 1) General Public or 2) Program Alumni. 

Refunds will be issued ONLY to in one specific case – If you are (a) a new member, you have never had a membership with any alias in the past and (b) you have not downloaded any resources and (c) you have not attended more than one [1] live session and (d) no more than 7 days have expired then you will be issued a full refund for that month and your autopay will be canceled immediately.

Cancellations will be issued If you (a) you have had a membership with any alias in the past and (b) you give us 7 days notice before your next autopay.

There are no exceptions to the following rules, however, see extensions for potential loopholes.

Private 1 on 1 Sessions/treatments
Due to the fact that payment is due upon booking, there are LIMITED time opportunities for a refund including but not limited to:

If you give more than 48 hours notice you can cancel and/or change your appointment online with ease and without penalty.  Your payment will be applied to your next appointment or issued a full refund within 3 to 5 business days.  We have no control over this timeline.  

If you give less than 48 hours notice you cannot cancel or reschedule online yourself.  You will have to reach out to us  HERE   If we have a waiting list and can fill your appointment time you will be issued a full refund within 3 to 5 business days.  We have no control over this time line.  HOWEVER, if we are unable to fill your appointment a 50% charge will apply – a partial refund will apply within 3 to 5 business days.  We have no control over this time line.  If you are a chronic “no notice cancellation” (3 times in a period of 1 year) then NO refund will apply after the 4th cancellation if we cannot fill the appointment.

If you give us same day notice and/or do not show for your appointment then there is NO refund, no exception.  Please remember that this is our livelihood and all we are asking for is respect and common courtesy.

To support you there are reminder emails that are sent to you before each scheduled appointment.

Events
Deposits are non refundable unless we cancel the event.  Your deposit can be moved to a different date if we have a waiting list for that event.

If you give more than 5 business days notice you can cancel and/or change your event registration online with ease and without penalty.  Your payment will be applied to your next event or issued a full refund within 3 to 5 business days.  We have no control over this time line.  See deposits (above)  as the exception.

If you give less than 5 business days  notice you cannot cancel or reschedule online yourself.  You will have to reach out to us at HERE If we have a waiting list and can fill your spot you will be issued a full refund within 3 to 5 business days.  We have no control over this time line.  HOWEVER, if we are unable to fill your then NO refund will apply.

If you give us same day notice and/or do not show for the event then there is NO refund, no exception.  Please remember that this is our livelihood and all we are asking for is respect and common courtesy.

To support you there are reminder emails that are sent to you before the event.

Retreats
Deposits are non refundable unless we cancel the event.  Your deposit cannot be moved to a different date even if we have a waiting list for that event.

If you give more than 5 business days notice you can cancel your event registration online with ease and without penalty.  Your payment can be held as a credit and applied to your next event/retreat or issued a full refund within 3 to 5 business days.  We have no control over this time line.  See deposits (above)  as the exception

If you give less than 5 business days  notice you cannot cancel or reschedule online yourself.  You will have to reach out to us at HERE  If we have a waiting list and can fill your spot you will be issued a full refund within 3 to 5 business days.  We have no control over this time line.  HOWEVER, if we are unable to fill your then NO refund will apply.

If you give us same day notice and/or do not show for the event then there is NO refund, no exception.  Please remember that this is our livelihood and all we are asking for is respect and common courtesy.

If you have travel, private activities and/or accommodation booked that was not part of our service offering we cannot be held responsible nor get involved in the cancellation process.

To support you there are reminder emails that are sent to you before the event.

Refund Policy

If you are requesting a refund within the time and rule parameters all you need to to is go online, using the registration link sent to you upon purchase or included in the most recent reminde and cancel the service.  Your payment source will be notified immediately and will begin the process with our payment provider.  This can take up to 3 – 5 business days.  You will get a confirmation email when this process has begun.  If you need support, please email us at HERE and use the subject line REFUND.

We thank you in advance for your understanding and co-operation.

Extensions

You are eligible to apply for an extension in either Membership and/or a Signature Program.  Please note the following:

  1. It is an application process.  You may approved or declined based on the circumstances.  We do our best to approve all requests but hold the right not to for any reason.
  2. It is a one time process, per signature program, you will either get (a) a 4 week extension and/or (b) your services will be interrupted and put on golf for up to 12 months 

All you have to do to start the process is send an email HERE using the subject line  EXTENSION and we will email you the extension form.

Payment Plans

Anyone can choose to use the payment plan for any program that qualifies.  The programs with a payment plans include Self Awareness without Judgement Membership, Soul healing Protocol, Chakra Balancing, Self Mastery 2.0 Program and Reiki Certifications.  However, there are some rules that you need to be comfortable with, including but not limited to:

  • the payment plan is an exception to our standard REFUND POLICY
  • there is a  $100 deposit that is required for you to register AND it is non-refundable
  • You may be required to sign a contract (a) acknowledging the $100 deposit is non refundable (b) agreeing that full payment will be processed as agreed and (c) providing permission to process your credit card and are PayPal should that be your payment form of choice
  • the two or maximum three subsequent payments will each have a $25 administration fee and will include the HST of the full amount
  • the subsequent payments can be made by  either a PayPal subscription or by filling out a credit card authorization form that we will keep on file; we accept Visa, Mastercard and/or Amex
  • the first payment of a minimum of 40% + $25 fee  is (a) due in PayPal subscription upon registration OR (b) the credit card on file will be processed upon registration
  • the next payment(s) + $25 fee will be processed as agreed upon
  • IF your credit card declines then 1 attempt to contact you will be made via email to agree on a plan of action; you will have 3 days provide the funds in any form best suited to your needs; your full payment is then due
  • IF you drop out before the program ends there are no refunds and full payment will be taken immediately
Appointment Cancellation and NO shows

Call Cancellation/No Show 

Have these policies clearly stated in your online scheduler reminder call emails, Facebook group welcome post, welcome email.

  • 48-hour notice to reschedule  – understand that to reschedule an appointment may take up to 3 weeks.  You are encouraged to schedule a program appointments at once so that your flow is not blocked should you need to reschedule.  As long as we have 48 hours notice, you can reschedule yourself
  • Less than 48 hours notice you MIGHT need to pay an appointment fee if you have not given notice multiple times
  • No show without explanation will require an appointment payment to get back into the cycle as you have forfeited your session; all sessions are required for any success in the program to take place
  • Group sessions are encouraged but not required; they are all recorded for your convenience; know that you will get more out of the program if you show up

We thank you in advance for your understanding and co-operation.

On-going Access

Ongoing Access

MEMBERSHIP
In the monthly membership program you will have ongoing access to the following as long as your payment is up to date:

  • “Members Only” Private Facebook Group and all resources housed within
  • Access to ongoing Live lessons {as per weekly schedule}
  • Recorded access to ALL lessons, bonus material and podcasts
  • Program Updates/Add-Ons 
  • Exclusive offers including but not limited to member pricing for all True Path and Traci Trimble, PhD appointments, events and retreats [30% to 50% off]

SIGNATURE PROGRAMS
Each program runs for a specific number of weeks. You will have access to the components of your paid program for it’s time stamped duration PLUS 2 courtesy weeks after the program’s timestamp ends.  For example, Soul Healing Protocol runs for 22 weeks – you will have access to the following for 24 weeks from the date of your initial payment:  

  • The program content via the program Content Hub
  • Private Facebook Group(s) associated to the Program
  • Ongoing Coaching calls  and appointments
  • Program Updates/Add-Ons 

IMPORTANT NOTE: All signature programs are single user, one time licenses.  Should you share your password and login information you risk the program being terminated immediately. Under Canadian and US license agreements you are disqualified from a refund.  Upon signing up for any signature program you have agreed to a single user one time license use.

***EXCEPTIONS

You may apply for a hold or an extension in either membership and/or signature programs. This one time opportunity must be approved.  

Extensions

You are eligible to apply for an extension in either Membership and/or a Signature Program.  Please note the following:

  1. It is an application process.  You may approved or declined based on the circumstances.  We do our best to approve all requests but hold the right not to for any reason.
  2. It is a one time process, per signature program, you will either get (a) a 4 week extension and/or (b) your services will be interrupted and put on golf for up to 12 months 

All you have to do to start the process is send an email HERE using the subject line  EXTENSION and we will email you the extension form.

We thank you in advance for your understanding and co-operation.

Declined Payments

Declined Payment 

If you opted for the payment plan and your payment is declined for any reason then you will have 3 days, not 3 business days, 3 days to rectify the situation or your program will be interrupted until FULL payment is received. If your full payment cannot be automatically processed then a possible $50 CAD administration fee may apply.

We thank you in advance for your understanding and co-operation.

Complaints

Complaints
We completely understand that we cannot make everyone happy all of the time, so there will be complaints.  We want to take care of you, therefore, we will handle our mistakes quickly and with personal responsibility.  All we ask is that you are respectful and patient.  Should you be unable to maintain personal or professional boundaries we will terminate the relationship immediately.  There will be zero tolerance for bullying, name calling or threats of violence.

You will be asked to fill out a complaint form so that we can manage your situation with ease.  Once you issue a complaint the form will be sent to you via email.  To initiate a complaint please email HERE with the subject line:  COMPLAINT

We thank you in advance for your understanding and co-operation.

Office Hours

Office Hours/Customer Service/Communication
Your needs are our top priority during the following business hours:

Monday to Thursday 9am to 5pm EST and Friday 9am – 1pm EST

You may contact us in any of the following ways:

  • By email:  HERE
  • By telephone: 289.927.0226  local to Toronto GTA 
  • By facebook:  YOUR groups private message or by tagging your coach in a post 

We are closed on all statutory holidays in Ontario, Canada.  Our out of office will reflect our absence.  Here is a link to those dates …  https://www.statutoryholidays.com/ontario.php

We thank you in advance for your understanding and co-operation.

Insurance Claims

Whether you have extended benefits or not we will provide you a receipt for payment (upon request) to be used for income tax or other personal purposes. In order to claim these services on your extended benefits you will be provided with my Natural Health Practitioners of Canada registration number. You may, however, have to have a stamped invoice. If that is the case reach out HERE and we will make sure you have what you need.